FAQs
Payment
Payment can be made using one of the following methods:
1) Credit Card using PayFast – PayFast safely & securely handles the payments and redirects you back to the website where you can continue browsing through our store.) (Please note that PayFast is only supported in South Africa)
2) EFT – Customer enters their bank account number, routing number and chooses the account type (savings or checking). When the customer checks out, the account information is added to our admin email as well as the notes on the order. The customer email also has the last 4 digits of the account number for their own records. We can then submit this information through our normal means of accepting EFTs.
3) SnapScan – No cash. No card swipes.
Simply pay with your phone. Read more
“DO I NEED AN ACCOUNT?”
You do not need an account. Customers do not need to log in.
SHIPPING
We ship from Cape Town, South Africa.
We deliver to destinations within South Africa.
Parcels are shipped within 1 to 2 days of the order being placed.
We will email you to let you know what the estimated delivery date will be and send relevant tracking information.
COURIER DELIVERY
1) The item/parcel is sent using our courier service – online parcel tracking is provided.
To most city centers, delivery time is usually next day or the day after, sometimes two days, depending on the location and courier service covered area. For outlying areas times may vary a little.
Once you are at the checkout stage of the the ordering process and you have entered the delivery address (destination), a delivery amount will be displayed i.e. automatically applied to the order.
Please contact us if you have any questions concerning delivery charges or the procedure. We would be happy to help.
Spending more than R750 qualifies you for free shipping!
Free Shipping is to the following major cities:Johannesburg, Cape Town, Durban, Port Elizabeth & Pretoria
* Please note that free shipping delivery will make use of the SAPO parcel service or in some cases, our courier service.
HOW MUCH IS DELIVERY?
Delivery is based on the size and/or weight of the purchase as well as the delivery destination.
FREE delivery for orders over R750.00.
WHERE DO YOU SHIP TO?
We are currently only shipping to locations within South Africa. During the checkout process, before actual payment, you will be able to see what the calculated delivery cost is for your location. You have the option to make use of either SAPO or Courier service. If for any reason there is difficulty obtaining a delivery estimate please contact us and we will be happy to assist with a delivery cost.
If you would like to make a purchase and are outside of South Africa, please contact us and we would be happy to try to make it happen.
Alternatively, please have a look at our Etsy Shop. (From our Easy shop, we ship to the US as well as to European Union countries and to the United Kingdom. Outside of South African deliveries, delivery is usually around 21 working days.
REFUNDS AND EXCHANGES
MISSING GOODS
For orders that fail to arrive within 7 working days of sending (barring extraordinary delays due to postage strikes, extreme weather or political events), we will send a replacement. If it occurs more than once, to be fair, the costs will be split by both parties .
RETURNING GOODS
If you change your mind about the things you have bought, you can return them within 21 days of your purchase date. If they are still in the condition in which we sent them to you, we’ll give you a refund on your purchase, but shipping costs are non-refundable. NB: Please send us an email informing us of your decision to return an item before sending it back. Thank you.
DAMAGED GOODS
If the item you received is damaged, or somehow unsatisfactory, please get in touch with a photo that displays/ illustrates the problem. Damaged goods supplied by us will be replaced.
INTERNATIONAL ORDERS
The website checkout process is currently only for South African buyers.
If you would like to make a purchase but live outside of South Africa, please contact us and we will assist you with your transaction/purchase.
We ship to North America, the U.K and EU Countries.
We accept Paypal.
All parcels are shipped within 3 to 5 days of the order being placed.
We will email you to let you know what the estimated delivery date will be.
The item/parcel is sent using registered, international mail and can be tracked once it arrives in your country.
To the USA and Europe delivery is usually around 21 working days.
Estimated Shipping charges:
Delivery charges to the United States are around $7.00 for an item and another $3.00 for each extra item.
Delivery charges to European Union countries & to the U.K are around $7.00 for an item and another $5.00 for each extra item.
Please also note that additional customs charges will be paid by the buyer.
All orders quoted are for parcels and a total of items not exceeding 4.4lbs.
Also, if you wish to have your order shipped and delivered using a courier service, we can arrange for this and will send you a quote.
Please contact us if you have any questions re the above.
STERLING SILVER CHAINS & EARRINGS
The sterling silver chain is part of the Porcelain Pendant product and is not sold separately.
The Porcelain Pendant is not sold alone i.e. separately from the sterling silver chain.
All stud posts/backings are sterling silver.
Please contact us if you have any questions re the above.
WHERE IS MY ORDER?
We send you an order confirmation email after you checkout. You will receive a second email once your goods are dispatched, you will be able to click and track your delivery from this email.
IS YOUR WEBSITE SECURE?
Our online shop makes use of PayFast – a payments processing service for South Africans and South African websites. PayFast process local and international credit cards, with a variety of fraud protection mechanisms in place to protect you against chargebacks. PayFast is committed to keeping you and your information secure, using a multitude of checks in place to protect both buyers and sellers from fraudulent transactions. 3D Secure is in place for all credit card transactions.
